Dear Client,
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Guaranteed Lowest Price
We work every day to bring you high-quality marketing products, also implementing new products and designs on our website.

We seek to ensure your total satisfaction not only with the quality of our products but also by presenting you with the lowest product prices on the market. We have been able to guarantee the lowest price by eliminating unnecessary processes used by conventional printers, optimizing the supply chain and production.

If you present us with an official quote with a lower price for the same product specifications, we will match the price.
100% Satisfaction Guarantee
If the product does not match what we promise we will reprint or refund your money. The product must be returned by the customer.

We assure that you receive the product you view in our platform. We take customer satisfaction very seriously.

However, there are certain situations that are beyond our reach and therefore are not covered by this warranty. Please note that we can not be held responsible for:
  • Misspellings, punctuation or grammar errors committed by the client [unless you choose the spell check option];
  • Poor quality or low resolution of uploaded images [unless you choose the professional review option];
  • Design errors committed by the customer during the product creation process [unless you choose the professional review option ];
  • Incorrect choice of options, such as: finish, quantity or type of product.
  • Mismatch between the colors of the final product and the colors shown in the preview, or printed on other printers.
HOW TO MAKE MY ORDER?
Making an order on Bizay is simple and fast! Choose the product you want here and then choose all your specifications from the dimension to the finish.

Then you have 3 ways to create your products:
  • Upload: If you already have a file with what you want to print in a ready to print format, just upload that file, preview the product and complete the order. For more details please see the topic on Upload in our printing guide.
  • Template: If you want a high-quality product, this is the right solution. Just select one of our Templates, complete with your data and add the images you want. See how it works in the topic about Templates.
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you have already confirmed your order, you cannot cancel or change the order. In order for the order to be delivered within a very short period of time, orders are immediately processed, preventing any changes or cancellations. Therefore, make sure that the preview you have is exactly as you want to receive the product.
WHAT IS THE MINIMUM QUANTITY I CAN ORDER?
Each product has a defined set of possible order quantities. You can see the minimum quantity on each product page.
AFTER CREATING MY PRODUCT THERE ARE ERRORS, HOW CAN I SOLVE THEM?
Most of the errors that arise can be solved simply and quickly. We advise you to read our printing manual to best solve all problems. If you cannot solve your problem, please contact us.
WHY CAN'T YOU GUARANTEE THAT THE COLORS I SEE ON MY SCREEN WILL BE EQUAL TO THE PRODUCT I WILL RECEIVE?

It is impossible in the current state of design to ensure a perfect similarity between the colors of different devices. There are several factors for this to happen.

First of all, the color system of your screen is RGB and most likely your printer will be. Our impression is made in four-color (CMYK) to create a product with higher quality of color and with a lower cost of production. This makes it very difficult to ensure that the color you see on one system is the same color you see on another system. There are even colors that are impossible to reproduce between systems.

Secondly, the very color you are currently viewing on your screen is different if you view it on a screen of another brand and in some cases even on screens of the same brand. Hence, it is impossible for us to know what colors you are actually viewing on your screen.

So what we do is create a system as robust as possible that prints with a high degree of similarity. However, we can't ensure that the colors are the same.

HOW CAN I PAY?
Payments can be made by:

  • Credit Card
HOW CAN I GET MY BILL?
The invoice will be sent to you by email after the payment is made. If you wish to recover the invoice in the future, you can obtain a copy from the "Order History" menu of your account.
IS MY PAYMENT SAFE?
We guarantee that your payment is 100% secure. For this, we use certified payment management systems and an SSL certificate for data encryption.
DELIVERY

SHIPPING COSTS OFFERING CAMPAIGN
The shipping costs offering campaign consists on the return of the shipping costs to the client account at Bizay, after confirming the payment of the order.
The value will be available for use in new orders for 89 days. To use the available balance simply choose to do so in step 3 of the cart before completing a purchase.
This campaign is activated on the first purchase and on any purchase 90 days after the credit was made.
The campaign is valid on any delivery option, but the amount returned in the customer account is always the value corresponding to the most economical shipping option.
For more information, read the Terms and Conditions.
WHAT SHOULD I DO IF MY ORDER HAS ANY DEFECTS?
Bizay strives to ensure 100% satisfaction. Thus, in case of damage or defect of the product, Bizay will receive it back provided that the product is not as defined in the preview and the error is not in the alert sheet. We will then send another production order so that another product can be printed at no additional cost. If this happens then contact the Bizay team via our contact form .

Bizay guarantees that what the client previews and accepts is what will be delivered. Errors that were visible in the generated preview, such as text outside the margins or text formatting, are the responsibility of the client and cannot be imputed to Bizay. For more information see our alerts guide.
HOW MUCH TIME DO I HAVE TO ASK FOR A RETURN?
If the product is not like in the preview, the client has fourteen (14) days after receiving the product to send us the product in the conditions in which it was received and click here to request a replacement or refund, specifying the reason for the return in the return form. You should attach an image of the product. The replacement or refund will be made as soon as we receive your contact.
HOW TO REGISTER?
To register on our site - we guarantee you will not regret it - you should go to the "Login" page and select "Register".
I FORGOT MY PASSWORD. HOW CAN REGAIN ÂCCESS TO MY ACCOUNT?
On the "Login" page select "Recover Password", and enter the e-mail address you registered with. You will be sent a link to reset your password.
HOW CAN I DELETE MY ACCOUNT?
We suggest that you do not delete your account without first trying out our products, namely our free business cards. However, if you would like to delete your account, please email us your registration email to info.us@bizay.com.
HOW CAN I TALK WITH Bizay?
If you would like to get in touch with us please use our customer support .